Our specialisms

Clients come to us, and keep coming back, for our deep subject-matter expertise and broad experience.

Read more about what we do and how we can help you or have a look at our  resources page.

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Systems & Systems Thinking

We deliver a range of systems options: systems change, systems design, capability building and in-depth systems intervention design. We do, teach, coach or implement alongside you.

We have in-depth experience of system change, system mapping, transformation & operating model design.

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Strategy

We have been working with strategy design, development and implementation for many years.

Over this time, we have developed our simple yet highly effective 'strategy system' approach, based on our decades of experience designing and implementing practical and effective strategies.

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Teams

We deliver a range of team systems work, from change to team system performance, to breaking down silos.

Our approach is grounded in psychology and systems models of behaviour & communication.

Our overarching team system approach is described in our book "WOVEN".

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Cynefin

Our work involves complex adaptive systems, emergent behaviour, people, systems and processes.

We dip into Cynefin methods and tools as needed, and see these as integral parts of our practice toolkit

Our connection to Dave Snowden and Cynefin dates back over 20-years.

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Systems

Systems Thinking

There's a lot of hype about Systems Thinking, but often not much in the way of deep understanding. We live in a world of systems and we can often be much more effective if we design and work with systems, rather than against them.

We have spent decades working with systems, and learning about how people think, act and behave in these systems. Our workshops provide an evidence-based, behaviourally informed way to better understand the systems you work with, ways to improve performance, change system behaviour, and tools and techniques you can use from here on.

Systems Change, Design and Implementation

Our systems practice covers both capability building and in-depth systems intervention design and implementation.

We base our approach on decades of experience. We have an approach that takes you through a series of discovery steps, that we refer to as our “system shift” framework. This has 5 phases that we work together on, starting with overall direction and ending with the actual intervention design and implementation. Too often, we find that there is a rush to the 'solution' without sufficient attention given to the nature of the problem (or system) you are working with.

We design approaches that meet your needs - which can be short-term approaches, as well as longer-term multi-phase approaches that influence and change system performance.

Learning about 'Systems'

We have a range of workshops that support people to apply systems techniques and approaches on specific problems, or learning and teaching oriented workshops that introduce people to systems thinking concepts and how to apply these in their everyday work.

Thinking in Systems: An Introduction
Duration: (2-days)

This is a 2-day workshop that takes people through the basic concepts, with practical exercises to embed the learning.

Thinking in Systems: An Introduction is our most popular workshop, with over 2,000 participants having completed this workshop over the last decade.

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Thinking in Systems Deep Dive
Duration: (2-days)

This is a follow-on workshop, which builds on our 'Thinking in Systems' introduction. Completion of a "Thinking in Systems" is a mandatory pre-requisite.

Participants have an opportunity to immerse themselves in understanding the range of tools, frameworks and underpinning theories in more detail than is possible on the introductory programme and leave better equipped to apply the practices and tools on specific systems issues in their organisations.

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Thinking in Systems: Tailored Session
Duration: (1-3 days)

In addition to our core systems workshops, we are happy to customise and tailor these to meet your needs. We can design standalone modules, integrate existing content into existing programmes (e.g. leadership, or new managers), or co-design something with you that is targeted specifically are your needs. In addition, we can draw on any of our other service areas if needed - e.g. strategy, teams, or Cynefin.

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Systems Clinics
Duration: (from half-day to 2-days)

System Clinics take a deep dive into one or two of your specific challenges.

The clinics aim to teach, coach and also provide valuable insights and intervention approaches that the participants can test and apply in real-life.

Clinics can have follow-up sessions, and be designed around teams, issues or collaborative endeavours (e.g. cross-agency working and collaboration).

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Teams 'As A System'
Duration: (2 days to 6-months (2 sessions per month))

It is common for leaders to feel that they need to wait for some special condition, or an appropriate time before they can start to change how communication works in their team and in their organisation.

This workshop introduces leaders and their teams to "team systems", team communication patterns and frameworks, and offers an optional 6-month programme of bi-monthly sessions to embed and master team-dynamics practices.

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System & People Change
Duration: (1-2 days)

Virtually all of the approaches to change currently available, are mechanistic process focused models. This includes models such as Kotter’s 7-steps, Prosci’s ADKAR, McKinsey’s 7S, Lippitt-Knoster and Satir.

Having lived with, worked and used all of these approaches - our systems and change perspective comes from extensive direct experience, backed by evidence and theory.

This workshop immerses participants in the theories and practices of true human-centred change.

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We are the only NZ provider who has been certified by Mike Goodman of MIT to run their world-famous systems simulation, 'The MIT Beer Game'.

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Strategy

Our approach to strategy is simple and effective, and based on decades of working with and designing strategic approaches and strategic plans.

Our Strategy practice is based on a systems model that we refer to as a “strategy system”. This approach considers strategy as something which changes and evolves over time, rather than remaining as a static 'report' which can become outdated very quickly.

Strategies are of little use unless they:

(a) can be implemented, and

(b) are actually implemented.

Stravaig's "strategy system" approach ensures that implementation is designed in from the outset. We believe that implementation is more than merely thinking about how a strategy is brought to life, it must consider who will be doing this, where there will be doing this, and when they will be doing this.

Our experience is that often the way in which strategy is developed can often be separate and isolated from the way the organisation operates. How often do you provide the ability for frontline staff to view and comment on your strategy? How often do you check that your strategy is “doable” rather than something unachievable?

We reconnect strategy to implementation and ensure there is a practice of ongoing checking, testing and refining of the strategy. When developing a strategy with you, we work to ensure that the strategy is not only robust, but that it is developed in a user-centric way. This enables organisations to have their strategy understood and agreed, with workplans aligned to this, at which point you can truly say that you are a “strategy-led organisation”.

Examples of our work

We have extensive experience in three connected 'strategy' areas, which are explained below

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Strategy Development

In essence, a strategy is a statement, or claim, about a direction that the organisation wants to go in. This is directional.

Stravaig's strategy system approach draws on methods and techniques which support this directional aspiration, and together, we construct a suite of activity to achieve it. As part of this, we help you identify lead- and lag-indicators that provide feedback about whether you are on-track or not.

When people have a map of where they are going, a reason for going there and support to do this - strategy can be brought to life and its implementation tracked and communicated.

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Scenario Development

Scenarios can be used to test current decision making, communicate the need for change, and help create anticipatory organisational foresight.

We have been privileged to work with agencies to create scenarios that have had real-world impact and seen changes in services that have positively affected the nation in the domains of health, justice, environment and energy.

The primary purpose of using scenarios is to change the thinking and perspectives of the participants in the process. Participants learn new ways of thinking and as a result, are more effective in their roles.

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Strategy Maps and Diagrams

There is no point in developing a strategy if it cannot be read, understood or acted on.

We understand the power of visual communication and use a wide range of design approaches to help communicate strategy, direction and options.

Strategy maps and directional diagrams are examples of the power of visualisations to explain where you are heading, why and what needs done.


Examples of our "Strategy Work"

We are unable to share details of the strategies we have worked on, but we can show the range of types of work we have been involved with and can share our “strategy system” whitepaper.

This selection of example work has been picked to show the breadth of what we do.

People Strategy

This was a people strategy, designed to articulate a future direction and to engage staff in the process of determining the things that needed done.

This strategy posed questions rather than imposing answers, and was carefully designed to bring the reader in, and the graphic design of the strategy was a huge success with the organisation.

The organisation was ready and keen to have this produced, and it took 6-months start-to-finish. Feedback from staff was hugely positive.

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People Strategy

This was a people strategy that was designed to articulate the focus for the coming 3-5 years, which encompassed the creation of the new FENZ entity.

The focus was on maintaining stability of the organisation, continued service delivery and operational responsiveness, whilst also redesigning the approach to leadership, volunteer sustainability, and building the internal HR and OD service capability and capacity.

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Mental Health & Wellbeing Strategy

This was an example of a strategy that was designed and developed using human-centred practices and approaches

Multiple sets of voices were engaged in the process of discovery, mapping, distillation and theming of key areas of focus.

The organisation was well positioned to move on the development of this, and it took 7-months start-to-finish.

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Workforce Strategy

This workforce strategy, designed to articulate a future direction, and to engage staff in the process of determining the things that needed done.

The approach drew on organisational expertise with workshops being run at multiple locations around the country involving all levels of staff, plus international research, futures research and aspects of scenario thinking.

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Business Strategy

This business strategy was developed to help create a coherent and cohesive story about the future of the organisation, and what the national and APAC leaders were wanting to see.

It was developed around the key business priorities, international trends, staff and customer needs, and served as a guiding mechanism for several years.

The strategy contained international analysis, PESTEL activity, scenario thinking, futures thinking, key performance indicators and both growth and retrenchment areas.

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Workforce Planning & Strategy

This strategy focused more on identifying the workforce needs over the next 3-8 years, and as such was more aligned to strategic workforce planning than a pure 'workforce strategy'.

The approach drew on organisational expertise, international research, futures research, and aspects of scenario thinking.

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Workforce Strategic Plan & Approach

The design and approach to do this work was completed in 2025, and drew on international research, PESTEL activity, global forces, NZ specific demographic and social changes, as well as potential policy shifts in the judicial and correctional spaces.

The focus of this approach and design was on the medium-to-long term, not the short-term which is the realm of workforce planning.

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Health System Strategy

The Health System Strategy unit wanted to generate a long-term systems plan and needed to know what the direction of the system should be.

We ran over 20 workshops around the country and gathered feedback from all parts of the health system: clinicians, administrators, nurses, NGOs, allied health, citizens and hospital CEs.

The results were fed into the LTSP, with all participants wanting a system that "created wellness" and was not fixated on merely fixing illness.

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Examples of our Scenario Thinking work

Scenarios are an integral part of forming strategy, as these pose important “what if?” questions.

We spent months in the US, learning from the world experts (Peter Schwartz and Jay Ogilvy) in scenario development and have created numerous NZ-specific sets of scenarios with accompanying collateral, posters, brochures and even a pretty special stop-motion video (well, we really liked it!).

Conservation

The department had just developed its new vision, that 'New Zealand was the greatest space on Earth' and wanted to think about what the next 20-30 years might be like.

We enrolled 35 DOC participants from around the country and embarked on a 7-month process (1 week per month) to envisage what the future held. The results shaped decision making and who DOC are today.

If you want to view the scenario video created for this work, click the button below which will open in a new page.

Watch Video
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Energy

This energy client was wanting to think about the future, and the challenges that the country would face in terms of energy security.

Senior leaders and executive participated in a 4-month exercise to determine what areas needed attention, what some 'weak signals' of change were, and how to best position themselves.

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Health

The National Screening unit was very forward thinking, and wanted to explore what possible futures were for screening in New Zealand.

The team embarked on developing s set of scenarios that considered changes to health systems, technology, demographics, and global forces.

The commissioning of mobile breast screening units was a direct product of this work.

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Justice

This work was done with the Special Jurisdictions unit, and took a 10-year horizon to consider what changes might be coming.

This factored in changes to policy, demographics, functions within SJ, government change, demographics and migration.

The results were used to inform and shape the units strategic plan, and served as input to the Ministry's Statement of Intent.

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Examples of our Strategy Maps & Diagrams

We are showing a small selection of the type of visual communication we design and use, with each diagram being created for specific purposes.

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Teams

Every team is a system with connections, relationships and patterns of both performance and communication. Often, the performance of team systems is impacted by a series of unhelpful system patterns - whether this is a lack of performance, relationship stresses, or communication issues.

Our work with teams is grounded in decades of in-depth research and is informed by the psychology of family-systems models of communication and interaction, as well as strengths-based approaches to skills and capability development. We have used many models and frameworks for teams over the years, and through experience and practice, have refined these approaches down to those which really work, are simple, effective, and can be used by any team in any situation.

We are Asia-Pacific partners of Assessing In Action, trained and certified in the use of their superb assessment 'Team Dynamics Profile' tools which we highly recommend. These tools from AinA are based on David Kantor's "systems" model, theory and framework, which we fully support and use, and aligns beautifully with our broader systems and strategy philosophy and approach.

Woven represents the core approach and service we offer for teams at all levels who want to improve performance, team connection, wellbeing, and weave a positive team culture with your organisation's values and behavioural expectations. We have written about the Woven programme, and the second version of the book is available via Amazon, and Unity Books for those in New Zealand.

Dr Ryan Niemiec
Chief Science Officer of the VIA Institute

Woven was reviewed by Dr Ryan Niemiec, Chief Science Officer of the VIA Institute, who had some lovely things to say.

If you want a strengths-based teaming book that will inspire you, catalyze the people-to-people work on your team, and help you make a positive difference in the world, then look no further than Woven.

Strengths-based teaming has arrived! Woven is for all the people-to-people leaders, managers, and teammates out there!

The approach outlined in Woven offers numerous relatable and palpable examples for how to bring strengths to your team in a way that is human, inclusive, positive, and powerful.

New leaders and those wanting to enhance human connections at work will greatly benefit from reading and immediately applying the wisdom and approaches shared in this book.

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Cynefin / Complexity

As practitioners in the systems domain, we work with complex human systems. The field of complexity science has made considerable advances over the last two decades, and the emergence of Professor Dave Snowden's work has been an integral part of our practice during this period.

Our relationship with Dave and Cynefin has strengthened over the years, and we have developed a deep understanding of, and experience in the application of the Cynefin 'ecosystem' suite of methods and frameworks (including SenseMaker), and how to explain, simplify, design and put these into practice.

We have designed our own SenseMaker collector as part of a global PhD research project, and understand how to extract, analyse, display, and use the data gathered by this qualitative narrative-based information gathering method. In addition, we have written about the use of Cynefin in our book (Woven), and had the content checked and approved by Dave Snowden himself.

SenseMaker
Making Sense of Narrative

We gathered stories from participants, and this specific activity gathered stories from around the world. The locations of respondents is shown in the 'world map'.

We extracted the data, and generated ternary plots and diagrams that show where responses were aligned (density), and used this to inform exploration of the narratives.

In the triangle diagram, you can see several red clusters of consistent responses. What's going on here?

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Our book: 'Woven'

The Cynefin toolset is so integral to our practice, and we find it so useful that we wrote about its use in our book.

We encourage our clients to use the Cynefin framework when they are thinking about change, strategy, issues or how to design new systems.

When clients combine Cynefin with our Thinking In Systems workshop, and subsequent clinic sessions, they get a deep understanding of how to use these methods, and also of the dangers of 'quick fixes' and simplistic thinking.

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